With the ultimate goal of achieving excellence in marketing and after-sales service throughout our national and international sales networks for our wide range of products for the forestry, gardening, hardware, DIY, waste management and cleaning sectors, at the INTERNACO CORPORATE GROUP we follow a Quality Control and Environmental Management System implemented in accordance with Standards UNE–EN–ISO 9001:2015 and UNE–EN-ISO 14001:2015, which includes the following commitments, inter alia:
- To fully meet the needs and expectations of our customers, fulfilling their requirements and thus increasing satisfaction and loyalty.
- To increase our customer portfolio by conducting responsible marketing activities.
- To always pursue innovation and continuously improve the products and services offered, as well as their related processes.
- To continuously analyse information, whether it be our own or obtained from stakeholders, in order to optimise processes, prevent failures and improve our provision of services and the quality of our products.
- To include our suppliers and subcontractors in our commitment to quality and respect for the environment, and to also carry these principles onto our entire supply chain by communicating efficiently and working as a team with all stakeholders.
- To strictly comply with any requirements (legal, regulatory or otherwise) that the INTERNACO Corporate Group commits to, and especially with environmental legislation and regulations applicable to our business activities.
- To create a corporate environment conducive to environmental protection and pollution prevention by training, motivating and raising awareness among our entire workforce.
- To commit to reducing the impacts that our activities may have on the environment, to reduce the use of energy sources that use fossil fuels and to improve energy efficiency and efficient use of natural resources, with a view towards sustainability.
- To strengthen our human factor through solid commitment to talent and continuous improvement, so that it continues to be our most important and differentiating asset while boosting our resiliency and our capacity for anticipation and adaptation in the face of potential changes and new challenges.
- To also commit to ongoing training in our distribution networks as a key factor towards the achievement of all objectives.
- To promote the participation of all staff members in the implementation of disruptive ideas and continuous improvement proposals, both when doing business and regarding corporate environmental performance.
The Quality Control and Environmental Management Policy serves as a reference for the establishment of objectives and goals to continuously improve our products, services and facilities, as well as our environmental performance and the efficacy and efficiency of our Management System.
All staff members in our Corporate Group are responsible for this Policy, which is communicated to all parties involved in order that they be aware of, understand and comply with it, and is available to all individuals and institutions at their request. In addition, this Policy shall be periodically reviewed, analysed and updated so that it continuously remains fit for purpose.
In Ordes, on 13 December 2021
The Management Team
